Ato Fala Toga

Different colours available

THE ITEM I RECEIVED IS NOT THE ITEM I ORDERED

We will replace the item. To receive your replacement, you must return the original item to our KoKo Sāmoa Business Centre in Melbourne. You will be provided with a no-cost return-addressed courier satchel (or similar).

We will process your replacement within 14 days of receiving your item, but in most cases we will send your replacement out the same or next day.

If you are unsure of what to do please contact us here on the site, via email to info@kokosamoa.com.au or contact us through social media.

 

 

THE ITEM I ORDERED DID NOT ARRIVE

If your item did not arrive the first thing to do is request a track and trace from us if you have not already received one and checked it.

If the track and trace on your order indicates that it has been delivered, but you're unable to find it, we will start an investigation with our courier company on your behalf.

Regrettably, neither KoKo Sāmoa or our courier company can refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended, we recommend putting a comment not to leave the parcel without a signature.

 

 

I'VE CHANGED MY MIND AND NO LONGER WANT THE ITEM I ORDERED

Unfortunately, we are unable to accept a return if you've simply changed your mind or no longer want the item.

Please contact us though, as your situation will be taken into consideration.

If you have any questions please contact us, here on the site, via email to info@kokosamoa.com.au or contact us through social media.